REFUND POLICY
A LEGAL DISCLAIMER
At MONTAGE, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, please review our refund policy below.
Eligibility for Refunds
To qualify for a refund, the following conditions must be met:
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Items must be returned within 30 days of delivery.
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Items must be unused, unworn, and in their original packaging with all tags attached.
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Custom or personalized items are not eligible for refunds unless they are defective or damaged upon arrival.
NON-REFUNDABLE ITEMS
The following items are non-refundable:
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Gift cards
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Sale or clearance items
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Custom or personalized products
DEFECTIVE OR DAMAGED ITEMS
If your item arrives defective or damaged:
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Notify us within 7 days of delivery by emailing info@montage96.com.
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Include your order number, a description of the issue, and photos of the damage or defect.
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We will assess the claim and, if approved, issue a full refund or send a replacement at no additional cost.
HOW TO REQUEST A REFUND
To request a refund:
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Contact us at info@montage96.com with your order number and reason for the return.
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Ship the item to the return address provided by our customer service team.
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Once the return is received and inspected, we will process your refund within 10 business days.
REFUND PROCESSING
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Refunds will be issued to the original payment method.
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It may take an additional 5–10 business days for the refund to appear on your bank statement, depending on your financial institution.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective or damaged.
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We recommend using a trackable shipping method to ensure the safe return of your items.
EXCHANGES
We do not offer direct exchanges. If you would like to exchange an item, return the original item for a refund and place a new order for the desired product.
CONTACT US
For any questions regarding this policy, please contact us at:
Email: info@montage96.com